(CHICAGO, IL – January 25, 2010) People of a certain age were taught to put their best face forward or risk being thought less of. But I wonder if people of a current age believe that there’s truth in this lesson.
Dan Silver, the December 2007 graduate of the Race Track Industry program at the University of Arizona who now serves as the New York Racing Association’s Director of Communications, seemed confused when I asked him about the possible negative impact on racetrack attendance caused by horse racing’s ongoing self-defacement.
Trey Ditto, in this case, an aptly-named Rubenstein Associates public relations man for the New York Thoroughbred Breeders, Inc. - another guy with nary a gray hair on his noggin - seemed to know what I was getting to but became mute in the face of its implication.
Three weeks ago, Charles Hayward, NYRA’s president and CEO, drew first blood in another pitched skirmish with the State of New York, threatening to shutter the racetracks after the Belmont Stakes was run if the State didn’t begin funneling money from the proposed Aqueduct racino to the franchise soon. Two weeks ago, NY Breeders president Jeff Cannizzo attended an OTB hearing at the Capitol with a tombstone in tow, denoting the death of horse racing in the State if horsemen didn’t get their share from the bankrupted entity.
These were two recent attempts made by horse racing’s leaders to use fiscal miseries to achieve legislative leverage. And there was more of the same acrimony in the news following that. Hayward rejected an order by Comptroller Thomas P. DiNapoli to hand over the books so that DiNapoli could confirm where the last batch of money New York gave the sport had gone. A subpoena came down and Hayward gave in. A week later, NYRA was found dumping manure into Jamaica Bay. How much #### can the game shovel before nobody cares?
“I’m not really sure how much the people who like coming to the track care about all the political stuff going on,” Silver said, when I asked him about the fallout of fans from these unflattering rows. “I know I didn’t pay much attention to it, when I started going to the track when I was 18,” he confessed, while attempting to credit Aqueduct for boosting its attendance above the 1000 visitors count on the day that I called him.
Unlike Silver, Cannizzo perceives that collateral damage occurs from waging open warfare. Yet, he’s willing to try just about anything to have his message heard, even claiming annihilation. Putting the horse before the sport, the breeders’ leader said, “The best way to keep horse racing is to keep horses. One of our biggest concerns is the fans. But without the horses, there won’t be fans.” The question, then, I suppose, is of what importance are fans to the horses? The paradoxical problem is not an easy one to wrestle with.
Chuck Ebeling, the former head of public relations at McDonald’s and Baxter Labs, defined Hayward’s “going out of business” pronouncement and Cannizzo’s tombstone pilgrimage as public relations stunts. In defending the practice, he said, “A stunt is something you do when you don’t think the facts will be given the attention they deserve.” He said, furthermore, “It is typically the act of some desperation.” Good public relations are about being part of a good communications strategy, Ebeling added.
Regardless, doom and gloom, not success, constitutes the signature policy in all communications for industry members when matters pertaining to legislation surface. First spoken is the sport’s incapacity to be profitable on its own, followed closely by loss of jobs, industry catastrophe, Armageddon, and so on. Of course, the PR practitioners believe that the media will react to the sensationalism, thus forcing the point to be heard.
Unfortunately, the media is prone to seizing upon weakness more than exhorting strength. The public enjoys funerals. The combustible result of this circumstance causes image erosion. When horse racing portrays itself teetering - a deathly-sick enterprise in search of life support - many people believe that it’s no longer worth caring about.
“People are not likely to spend a lot of time with those who are always down on everything,” advised Jennifer Fortney, a veteran public relations practitioner who owns the Chicago-based PR agency Cascade Communications, a small firm that focuses on lifestyle consumer products. “Consumers believe that the owner represents a credible and reliable source. If he says that his business is failing, it can make a huge impact on a consumer’s decision to support it,” she said.
Granted, both NYRA and the NY Breeders had reason to behave the way they did. But they should also be fully aware that their actions beget consequences. Despite a world class racing agenda on many weekends, attendance is abysmal at the downstate tracks and trending south at Saratoga. To this extent, Fortney’s warnings bear significance.
For the most part, the State has been hard of listening to anything said and unresponsive to every effort made to correct things gone wrong. The newspapers have been brutal. But a belly-achin' policy won’t proxy for self-determination any longer. Decades of dwindling popularity have eroded horse racing’s influence with the people who govern. Politicians pay attention to big issues, not fringe matters, which is what the sport’s become.
Impervious of this evolving scenario, someone important obviously still trusts that horse racing is managing its business successfully by playing the role of a victim. On the other hand, if fans represent a market worth cultivating, there are better ways than self-abuse to satisfy a yearning.
For more from Vic Zast go to Twitter.com/viczast and Facebook.com/viczast
25 Jan 2010 at 04:02 am | #
Vic,
In reading this article, its very apparent to me that your missing the entire point of what is happening in NYS, politics killing us all! The State is holding the industry by the reins and those involved are suffering daily. The media is in the back pocket of the State and all you read is non-sense that the Governor’s office releases every 4 weeks. Or something the PR firm from NYCOTB wants you to believe. The net, the industry is suffering.
NYRA threatening? Are you serious, they are going broke because the State can’t make decisions which were put in place 9 years ago. It was a warning and incentive to do something now. The breeders and horsemen are leaving the State by the truck load because of the politics here.
And now you got NYCOTB looking to crush the industry by changing the rules. By proposing to the State to change the distribution scheme to benefit them, by only pay the industry if they are profitable. Which would ultimately kill everyone off, as there would be no purse structure left. That’s what all this PR is about, getting the true story out there. Please, if your going to cover it lay all the facts on the line so the public understands what’s at stake. Our sport here in NY.
25 Jan 2010 at 05:47 am | #
I’m not surprised to learn that Silver was clueless. His department at NYRA seems most concerned with generating a bunch of meaningless #### to justify keeping their jobs, sometimes sending out more than half a dozen press releases in a single day. They seem to create promotions and online nonsense that do nothing to actually stimulate wagering and interest in the game while meaningful information expected from a communications department is practically non-existant at NYRA.
25 Jan 2010 at 06:48 am | #
Every racetrack would be lucky to have a man of Dan Silver’s abilities, Eric. He, like most of the young people that NYRA’s brought in, is conscientious, responsive and fair.
Your point about the cereal aisle list of Web sites that NYRA’s spewing forth is a good one. The attention paid to this form of marketing is unwarranted; the sheer quantity of sites makes the concept of duplication redundant. Sooner or later, when the consultant who led NYRA down this path disappears or when attendance doesn’t improve noticeably from the effort, “fogey” marketing that you and I might prefer may return.
In the meantime, the point of my column is that there is collateral damage that comes from fighting publicly in the press. The people waging the wars in the press need to be mindful of this. I understand why NYRA and the NY Breeders pull their PR stunts; the State’s been awful. At the same time, horse racing should be able to hold its own or scale down to where it can run profitably - a tough choice.
Regarding NYRA and the NY Breeders, I want to be certain that before these organizations decide to deride their businesses to make their points, they’re convinced that it’s the only way and not the usual way.
Thanks for reading and for leaving your comment.
25 Jan 2010 at 06:57 am | #
Vic,
I have no issues with new marketing methods. I use them in my own business successfully. But I always opt for quality over quantity, something this NYRA doesn’t embrace.
25 Jan 2010 at 01:19 pm | #
Vic,
Good article. I think were starting to see the same thing in Kentucky. The people are tired of hearing about the horse industry’s struggles in the press. There is support in the public for expanded gaming but the repetitive nature of arguing is starting to wear them thin.
25 Jan 2010 at 02:42 pm | #
No mention of NYCOTB starting this entire debacle? I would love to hear how they can be justified making Public Relations noise as they have created this industry mess in NY and are the reason our industry is fighting for survival. You do understand that I hope, as that is why these groups you mention are making noise. Actually being a stakeholder in this, I personally can say, THANK GOD NYRA and NYTB are! This is about NYCOTB and the State legislature.
NYCOTB has retained a high powered PR firm (Edelman) to do just what your talking about. And as mentioned above, if they get their way, we are done in NY. Their public relations plea is to get their way or put the State in $600M debt, completely a propaganda scheme.
They are the perfect example of how not to run a business. Consolidation please! Even today, the committee commissioned by the Gov to investigate and recommend the future for all OTBs in NYS, finally submitted his findings. Of which, he agrees with the industry. So go figure…
See the T-Times: http://www.thoroughbredtimes.com/national-news/2010/January/25/New-York-OTB-report-details-crisis-in-New-York-racing-breeding-industries.aspx
25 Jan 2010 at 06:02 pm | #
To further the points above: see what the Future of OTB Task Force released in their final study. Exact points the industry is making!
http://www.bloodhorse.com/horse-racing/articles/55021/new-york-otb-report-racing-being-threatened
26 Jan 2010 at 11:21 am | #
Every time NYRA runs a race $500k gets processed. What’s so bad about that?